TERMS & CONDITIONS

Jorsyn – is operated by Suit Design Company ltd., registered in England and Wales with Company number 07473590 ; not liable for VAT.; EORI num. is GB088888232000.
The production of our goods are made in the EU, in Slovenia.

Please read these Terms and Conditions carefully before accessing or using our website.
By using our website or placing an order, you (the “Customer”) confirm your agreement to our Terms and Conditions. If you do not agree to all of the terms and conditions of this Agreement, you may not access the Website or use any Services. 
We reserve the right to update, modify or replace any part of these Terms and Conditions by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. If you continue to use or access the Site after changes are posted, you agree to be bound by those changes. Our Website and online shop are hosted by Webador.

All available products constitute an offer to the buyer to purchase at the same price and in accordance with these terms.

The customer is responsible for the accuracy of the information provided in the electronic order form and we are not obliged to accept an order if not all the required information has been entered correctly.

If you are under 16 years of age, you must inform your parent or guardian of our privacy policy before registering to use this website or any of its services. We reserve the right to accept orders only from customers who are over 18 years of age.

An order placed by a customer is not considered accepted by us until we confirm acceptance of your order. The order will be processed once payment for the order has been received in full. All orders are subject to availability and we will endeavour to fulfil each order as soon as possible. However, such fulfilment may depend on certain factors beyond our control and we cannot be held responsible for delays and delivery problems caused by third parties or force majeure. 

We reserve the right, at our sole discretion, not to accept your order for any reason and in any case without liability to you. Examples of occasions when we may not accept your order include, but are not limited to: (a) we are unable to obtain authorization for your payment; (b) shipping restrictions apply to a particular item; (c) the item you ordered is not in stock; (d) the item you ordered does not meet our own strict quality control standards and we have removed it from inventory; or (e) you do not meet the eligibility criteria set forth in these Terms and Conditions.

We may also refuse to process and therefore accept a transaction for any reason, or we may refuse service to anyone at any time at our sole discretion, subject to the laws of England and Wales. We will not be liable to you or any third party if we withdraw goods from the Website, refuse to process a transaction, or reverse or suspend a transaction after processing has begun.

After you place an order with us, we will send you an order confirmation email. This email will contain your order number, details of the products you have ordered from us and delivery details. Please note that this email is a confirmation of your order and not an acceptance of your order.

Products
Please check your size and measurements with Sizes guide on the website, although we will make every effort to ensure consistency between the website and what we deliver to you.

Price
The prices shown on the website do not include VAT, as we are not liable for VAT, and do not include delivery costs, which are automatically added to the total amount.

Payment
We accept payment by most major credit and debit card issuers and may also accept other methods as may be posted on our website from time to time.
When we supply products to the customer in accordance with these terms and conditions, payment will be charged in accordance with the payment method selected by the customer on the website order form.
By placing an order, you, the customer, agree that your credit/debit card (or other acceptable payment method) will be charged as specified. 
You confirm that the credit/debit card used is your own or that you have been expressly authorised to use it by the holder of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery, and you must either: (a) correct the problem; or (b) arrange for another method of payment before delivery.

Limitation of Liability
We will use our best efforts to perform our obligations within a reasonable time, but we will not be liable to you, the customer, for any loss, cost or expense arising directly or indirectly from any delay in performing such obligations, and we will not be deemed to be in breach of contract by reason of any delay in performing or any failure to perform our obligations in respect of this contract if the delay or failure is due to a cause beyond our reasonable control. 

If we are prevented from performing our obligations under any of the above circumstances, we will notify you in writing. If we are still prevented from performing our obligations 3 weeks after the date of this notice, either party may give written notice to the other that it is terminating the contract. If the Contract is so terminated, we will not be liable, subject to your statutory rights, for compensation for any loss or damage caused by our failure to comply with the terms of this Contract.

Website
We endeavour to ensure that the information available on the Website is accurate at all times. However, we cannot be held liable for any errors or omissions. We will use all reasonable efforts to correct errors and omissions as soon as reasonably practicable after we become aware of them or are notified of them.
All drawings, photographs, descriptions and specifications of the products on the website are for the approximate description of the products only. As we update our Website and online store we may also change, suspend or discontinue any aspect of the website, including the availability of any feature, product, information, database or content, or restrict access to part or all of the website, without notice or obligation to you, the customer.
We may change, withdraw or suspend access to the Website (in whole or in part, permanently or temporarily) with or without notice and without liability to you. The Website may contain links to other websites or resources. We have no control over the content of those websites and cannot be held liable in any way for their content or operation.

Intellectual property rights
and the right to use our website or provide you with any product (or part of a product) purchased by you from our website in accordance with this agreement shall at all times remain with us and/or our licensors. You may only use such material if you have been expressly authorised to do so in writing by us or our licensors.
You acknowledge and agree that the material and content on our website is provided for your personal, non-commercial use only and that you may download such material and content to a computer hard drive for such purpose only. 
Any other use of the material and content of our website is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from the Material and Content.

Data protection
When you place an order, you agree that we may store and process your personal data in accordance with our Privacy Policy. For more information about the types of data we collect, how we use your data, and under what circumstances we disclose it, please see our Privacy Policy. For the avoidance of doubt, and in accordance with the General Data Protection Regulation (GDPR) and any other data protection laws that may apply in the EU and the UK from time to time, as a customer you agree to “opt-in” when entering information into our online forms.

PRIVACY POLICY
We respect your privacy concerns and follow strict procedures to protect customer information and ensure responsible use of your personal information. We do not share the information you provide with third parties.
Currently, we collects online customer information to improve your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.
We collect information from you when you fill out our contact form and additionally when you purchase products from our online shop. We may use this information to notify you of changes to our website or to introduce you to our latest products. We may also record which products you are interested in or ask about to improve our website features and customer service.

Postal addresses and telephone numbers are used for processing orders, delivering goods, obtaining information and for direct communication in connection with orders or inquiries placed through our website. If you would like to contact us with any queries or comment please send email to info@jorsyn.com

and we will respond as soon as possible. As our Website and online store are hosted by Webador we follow the General Protection Regulation EU ( GDPR ), their recommendation about protect the privacy of our visitors, customers, and email contains to avoid storing more data than necessary and the information are used fairly, lawfully and transparently. Information are used for specified and explicit purposes in a way that is adequate, relevant and limited to only what is necessary. Handled in a way that ensures appropriate security. The Webador also make sure that Google Analytics uses anonymous IP addresses to maintain privacy and include a secure HTTPS connection ( with SSL certificate) and DNSSEC ensures the safety of all traffic on our Website. If you have any other questions about your rights under the Data Protection Act please contact us by our email above.

DELIVERY AND RETURN

Orders
All orders will be shipped within 3 business days of your purchase. You will receive an email notification to confirm that your order has been dispatches and a tracking number. 
To avoid unnecessary pollution and costs, all our goods are shipped from our MBE Mail Boxes Etc. Slovenia, as they are our storage, logistics and shipping partner.
They are part of the 2600 branches network of MBE etc. around the world and have been present in the market for several decades

Shipping
We offer to customers free Standard shipping on orders as follow below:

FREE SHIPPING:
UK:
FREE Standard shipping on orders over 150 eur. ( 2-6 days)
EU:
FREE Standard shipping on orders over 150 eur. ( 2 – 6 days)
USA:
FREE Standard shipping on orders over 200 eur. ( 3-8 days)
REST OF THE WORLD:
FREE Standard shipping on orders over 200 eur. ( 3-8 days)

If your order is less than above, the shipping costs vary depending on the destination country and delivery method and will be calculated and added at checkout.

STANDARD SHIPPING ; EXPRESS SHIPPING

UK:
Standard shipping (2-6 days) : 9,90 eur
Express shipping ( 1-3 days): 15 eur
EU:
Standard shipping ( 2 – 6 days): 9,90 eur
Express shipping ( 1-3 days): 15 eur
Slovenia:
Standard shipping ( 2 – 5 days): 4,50 eur
Express shipping ( 1-3 days): 9,90 eur
USA:
Standard shipping ( 3-10 days): 20 eur
Express shipping ( 3-5 days ): 30 eur
REST OF THE WORLD:
Standard shipping ( 3-10 days) : 20 eur
Express shipping ( 3-5 days) : 30 eur

Taxes and duties
The customer is responsible for payment of all applicable customs duties and charges, and in accordance with the applicable local laws.
If your order is being shipped outside of the UK or EU, then you may need to pay customs duty and other import taxes in order to receive your order. Paying any customs duty and/or import taxes are your responsibility, and the
local authorities will hold your order until you have paid the charges. International costumer please note your order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination

Returns or Exchange
Please note we don’t take returns or exchange on sale items.
If you are in anyway unsatisfied with your purchase, you can return your item full refund, excluding delivery, within 14 days. Please email info@jorsyn.com to arrange your return.
Same email if you would like to exchange your item.

Return shipping costs are payable by the customer. All goods must be returned in their original condition and package, please take care when unpacking and repacking. We do not accept any worn or soiled garments. We recommend that you send the goods by registered post & retain proof of posting. Any damage or missing items will be charged. Refunds will be credited to your account within 10 working days of receipt an item. Please note we don’t take returns on sale items. Please also note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. Duty is refunded by your local customs upon your direct request to them. We are unable to request the refund of your duty on your behalf. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Please allow more time for delivery around Christmas and during periods of promotional sales.
Address for return is: MBE Mail Boxes Etc. – BTC City ( for Jorsyn ) , Šmartinska cesta 152, 1000 Ljubljana, SI- Slovenia.
We recommend that you send the goods by registered post & retain proof of posting.